Frequently Asked Questions


Do you have a care guide for Kendall Miles Design (KMD) shoes? 

Yes, please learn how to care for your purchase here. 


What forms of payments do you accept? 

Mastercard, Visa and American Express. 


What countries will KMD ship to? 

Currently, we ship to the US and Canada. 


How long will it take to ship my order? 

Kendall Miles Designs fulfills orders within 48 hours of payment. 


Will I be able to track my package?

Yes, you will receive a tracking number when your order is shipped. 


Will my parcel be insured and will I need to sign for it? 

Your parcel is insured by KMD during the time it is in transit. A signature is required for every delivery and at this point, the responsibility for the delivered goods is passed on to the consignee. 


I returned an item. When will I receive a refund? 

Once your return has been received and we have ensured that it complies with our returns policy, we will issue a refund to your original payment method. Please be aware that payments can take up to 14 working days to process, depending on your bank or payment provider. Refunds will exclude original shipping costs. 


Will my personal information be kept private? 

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorization. For further details, please see our Privacy and Cookies Policy.

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